Client Services

Client service at Allan Peoples is approached with the same care and deliberation as our craftsmanship.

Every inquiry is handled personally and with discretion — whether it concerns a new acquisition, an existing piece, sizing guidance, or long-term care. We work thoughtfully and respond with intention, ensuring that each interaction reflects the values behind the work itself.

How We Assist

We are available to support clients with:

• Product and purchasing guidance

• Sizing, fit, and wearability questions

• Custom requests and special commissions

• Order status and delivery coordination

• Repairs, refinishing, and lifetime care

• Press, exhibitions, and professional inquiries

Contact & Response

All inquiries are handled via our contact form or by email.

Messages are reviewed personally and answered within one to two business days. During periods of travel or high volume, response times may extend slightly — never at the expense of care or clarity.

Care & Lifetime Service

Every Allan Peoples piece is designed to be worn, maintained, and stewarded over time.

For information regarding repairs, refinishing, adjustments, and long-term care, please refer to Care & Lifetime Service.

Size & Fit Guidance

Detailed guidance on sizing and fit is available in our Size & Fit Guide.

If you are between sizes or uncertain, we encourage reaching out prior to purchase so we may advise appropriately.

We value clarity, patience, and mutual respect, and we look forward to assisting you.